Support

We are here to help

Most questions are solved fast and remotely. Talk to our team on WhatsApp or email, or open a ticket with an attachment right here.

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Support channels

WhatsApp +55 48 99110-6091 Fast reply during business hours Support email [email protected] For detailed tickets and attachments Phone (48) 3364-5901 Weekdays, business hours

Open a ticket

Describe what is happening and attach a photo or screenshot if it helps. Tell us the device and serial number when you know them to speed things up.

Name Email

Phone / WhatsApp

Device

Serial number (if known) Describe the issue Attachment (photo, screenshot or PDF, up to 8 MB) I authorize INpulse to use this data to handle my request.

Remote support

Most questions are solved remotely. Our team guides the setup and configuration of the devices and the INpulse One platform from a distance, helping connect the device to the software, adjust leads and capture settings, and understand the exam flow up to INcloud. Schedule a session through the channels above, letting us know your best time window.

Apps and downloads

The app that runs the INcardio Agile is available on Google Play, for use on compatible Android devices. The INpulse One platform runs on Windows, macOS, Linux and Android (and on iPhone and iPad, over Wi-Fi, with the Wi-Fi devices), connected to the devices to capture the exam and for the veterinarian to prepare the report. If you are unsure which app or version to use with your device, contact support and we will point you to the correct installation.

Commercial, purchase or store questions

Talk to sales →